Terms and privacy policy

·  01 / Introduction

 

At BLUE IN GREEN we make every effort to make your purchase as pleasant as possible. However, you may encounter difficulties. Should this be the case, do not hesitate to contact us at the following address: contact@blue-in-green.ch.

We also try to be as transparent as possible with you. This means that we only collect the data you agree to transmit to us and of course, we guarantee that at no time will your data be transmitted to a third party without the need for the proper processing of your order.

We are a human brand, and we will be pleased to find with you a solution that can satisfy you.

·  02/ Taxes and delivery charges

 

Currently, BLUE IN GREEN is not subject to VAT. However, the customs duties, fees and taxes that may be levied by the authorities of the various countries, in case of delivery outside Switzerland, are the responsibility of the buyer.

Delivery charges are based on the rates of the Swiss Post. www.post.ch

The goods leave our premises every Friday for ecological reasons. In our experience, the delivery times of the goods from our premises are as follows:

 - Switzerland: 3 to 5 days.

 - Europe: 5 to 12 days

 - Rest of the world: 10 to 20 days.

The delivery outside Switzerland of our products depends on the speed of the post and the possible delays in customs.

 

·  03/ Terms of payment & return

 

BLUE IN GREEN currently offers the following payment methods: credit card (STRIPE) and PayPal. No other means of payment is provided. All payment data are processed by the payment platform and by no means by ourselves.

 

The buyer has a 7-day right of return in Switzerland and 14 days for deliveries outside Switzerland. In case of return, the buyer must first contact BLUE IN GREEN by sending an email to the following address: sales@blue-in-green.ch to determine how he wishes to proceed. Two possibilities are then offered to him: The exchange or the refund. Items must be returned in their original condition and perfectly clean. Otherwise, the right of return or exchange expires.

In case of exchange, the cost of return are the responsibility of the buyer. By cons, shipping costs of the new article will be charged to BLUE IN GREEN.

In case of refund, the full amount committed by the buyer (excluding delivery costs) will be refunded. In this case, BLUE IN GREEN reserves the right to ask the buyer for bank details in order to make the refund. The return costs are entirely the responsibility of the buyer.

In addition, BLUE IN GREEN has implemented an order verification procedure to ensure that no one is using another person's bank details without their knowledge. BLUE IN GREEn reserves the right to use this procedure in case of doubt about the legitimacy of the customer. As part of this verification, the customer will be asked to address, by e-mail to

sales@blue-in-green.ch, a copy of an ID with proof of address. The order will be validated only after reception and verification by our services of the parts sent.

 

·  04/ Responsibility

 

Although BLUE IN GREEN makes every effort to ensure that the information given on its website is as accurate as possible, it is given on the basis of good faith and is not a guarantee. BLUE IN GREEN gives no guarantee as to the accuracy concerning the given information and can not be held responsible for any misuse of its products.

In no event shall BLUE IN GREEN and / or its suppliers be liable for any damages or losses suffered by the use of the services or products distributed by BLUE IN GREEN.

 

·  05/ Guarantee

BLUE IN GREEN offers a legal warranty of two years from the date of purchase. BLUE IN GREEN undertakes to replace defective items as long as the defect does not result from misuse of the buyer or normal wear and tear. The bags must not be overloaded. In any case, the buyer wishing to assert his right of guarantee must contact BLUE IN GREEN at the following address: sales@blue-in-green.ch

·  06/ Links

 

The BLUE IN GREEN website (www.blue-in-green.ch) contains links to other websites operated by companies independent of BLUE IN GREEN. BLUE IN GREEN accepts no responsibility for the content of these sites, nor for the links that these sites may contain in their content.

 

·  07/ Data protection

 

Protecting your data is very important to us. We treat your personal data confidentially and in accordance with the data protection regulations and this privacy policy.

We collect, record and process your data for the complete execution of your purchase. Your personal data are only transmitted or communicated to third parties if this is necessary for the smooth running of your order (delivery, billing or other). The data thus transmitted must only be used by our service providers for the execution of their task.

We only send a newsletter to customers who have specifically registered through our website. It is possible to unsubscribe at any time by sending an email to the following address: contact@blue-in-green.ch. In addition, at the bottom of each newsletter is a link to unsubscribe.

 

In order to allow everyone to view the personal information we keep, we give each customer a personal account, protected by a password (customer account). Thanks to this account, you can consult the data concerning your orders already executed, still running or just sent, just as you can manage and save your postal address. By creating your account, you agree to keep your access data confidential and not to transmit it to an unauthorized third party. In case of misuse of your account, BLUE IN GREEN will not take any responsibility.

 

In accordance with the Federal Data Protection Act, our customers have the right to be informed free of charge of the data recorded about them and, if necessary, to rectify, block or delete their data.

We take the protection of your data very seriously. To ensure that your personal data are not passed on to third parties, please send your request by e-mail, ensuring that your identification is unequivocally possible at contact@blue-in-green.ch.

 

·  08/ Cookies 

 

Our website uses different cookies. Cookies are small pieces of data stored on the browser of a site visitor, usually used to track his movements actions on a site. The cookies we use do not collect any personal information. These are usually "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize the browser you use for your next visits.

You can set your browser to manage how you want to use cookies. Disabling cookies may limit the functionality of this website.

 

·  09/ security

 

All data related to the purchase process is securely transmitted by HTTPS / TSL encryption. You can therefore proceed with your purchases safely. TLS (Transport Layer Security) is a standard security technology that establishes an encryption link between the Internet server and the browser. This link allows all data passing between servers and browsers to remain private and secure. TLS is used by millions of websites for the protection of their online transactions.

 

·  10/ Facebook & Google

 

Our website uses Facebook Pixel for marketing purposes, to track conversions and to create personalized audiences for people who have visited our site in the past. The "Facebook pixel" allows to know if a visitor consults an article page, added an article to his basket, starts the ordering process, made a purchase on our site, as well as the total number of times that a visitor has spent shopping on our site.

 

This site uses the functions of the Google Analytics web analytics service. Google Analytics uses "cookies". These are text files that are stored on your computer and that allow the analysis of your use of the website. The information generated by the cookie about your use of this site is generally transmitted to a Google server in the United States and stored there. For more information on managing user data in Google Analytics, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

·  11/ Changes to the terms

 

BLUE IN GREEN reserves the right to unilaterally modify these terms and conditions.

·  12/ FOR Legal

The relationship between BLUE IN GREEN and its customers is governed exclusively by Swiss law. The latter expressly renounce to appeal to any other jurisdiction.

 

Jurisdiction is the canton of Neuchâtel in Switzerland with possible appeal to the Federal Court in Lausanne.

 

Only the French text of these terms and conditions is authentic.

Download the terms and privacy policy